Claims & Replacements
Returns & Replacements
Lost, stolen, or damaged in transit is handled by Trusted Labs when you add shipping protection at checkout. Wrong-item errors and COA mismatches are always on us. Because these are research compounds, opened material can't be returned.
Damaged in transit
If a vial arrives broken, leaking, or with a compromised seal, email a photo of the package and the affected vials. We'll ship a replacement at no charge.
Window: 7 days from delivery
COA mismatch
If independent verification shows a batch fails to match its published certificate of analysis, we will refund or replace the order in full and pull the lot from inventory immediately.
Window: 30 days from delivery
Wrong item shipped
If you receive the wrong SKU, strength, or quantity, contact us and we'll send the correct item with a pre-paid return label for the original.
Window: 14 days from delivery
Pre-shipment cancellation
Orders can be cancelled for a full refund only before a shipping label has been assigned. As soon as a label is created, the order is no longer eligible for pre-shipment cancellation.
Window: Before a shipping label is assigned
What we cannot return
- • Opened, reconstituted, or partially used vials
- • Storage-condition failures after delivery (out-of-range temperature, exposure to light)
- • Bulk or custom-synthesized orders that have already begun production
How to file a claim
Contact us
Use WhatsApp, Telegram, or Email from checkout with your order number, lot, and photos.
Receive RMA
We respond within 1 business day with an RMA number and next steps.
Ship or discard
Most damage cases skip the return. Wrong-item cases get a pre-paid label.
Refund or replace
Refund posts within 5 business days. Replacements ship same day when in stock.
Need help with a return?
Contact us via WhatsApp, Telegram, or Email from the checkout page to file a claim.
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